Autoimmune Strong Privacy Policy

Version 1.2

Last updated 04/23/2019

What this policy covers

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This Privacy Policy is intended to help you understand:

What information we collect about you and how
How we use information we collect
How we share information we collect
How we store and secure information we collect
How to access and control your information
How we transfer information we collect internationally
Other important privacy information

This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with Autoimmune Strong (for example, receiving a free video download). This Privacy Policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this Privacy Policy, do not access or use our Services or interact with any other aspect of our business.

When we refer to "Autoimmune Strong," "we," or "us" in this Privacy Policy, we mean Autoimmune Strong, LLC., which controls the information Autoimmune Strong collects when you use our Services through our website www.getautoimmunestrong.com (“Website”). Autoimmune Strong offers exercise programs and other healthy living programs, information and advice including the online exercise videos, eBooks, online communities, blog posts, and newsletters. We refer to all of these products as "Services" in this Privacy Policy.

Overview

This Privacy Policy applies to information we collect:

On the Website.

In email, text, and other electronic messages between you and this Website.
Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
When you interact with our advertising and applications on third party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

Autoimmune Strong offline or through any other means.

Any third party, including through any application or content (including advertising) that may link to or be accessible from, or on, the Website.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using the Website, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

What information we collect about you and how

We collect several types of information from and about users of our Website, including information:

By which you may be personally identified, such as name, postal address, e-mail address, telephone number, username and password, IP addresses, or other personal information by which you may be contacted online or offline ("Personal Data").
All communications with other users of the Service.
About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
From third parties, for example, our affiliates and subsidiaries.

Information you provide to us

The information we collect on or through our Website may include:

Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our Services, posting material, or requesting further Services. We may also ask you for information when you report a problem with our Website.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Payment Information: We collect certain payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions are conducted through Stripe and Autoimmune Strong does not store any payment information. To view Stripe’s Privacy Policy please visit their website.

The safety and security of your information also depends on you. We urge you to be careful about giving out information in public areas of the Website as this information you share may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Information you provide through our support channels: The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, send a help email or message via social media, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue. This allows us to fix and/or improve your experience in regards to our Services.

Content you provide through our Website: The Services also include our online communities not owned by us. We collect other content that you submit to these websites, which include social media, social networking, or conference calling websites operated by us. For example, you provide content to us when you interact with us or other members of the community in any of these online communities, when you provide feedback to us via email, social media or other forms of communication, or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events. This utilization of your communication enables us to continue to understand the needs of our community, which helps us improve the quality and effectiveness of our Services.

Survey Information: Autoimmune Strong may collect information from individuals by various methods, including, but not limited to, when an individual voluntarily completes a survey, order form, or a registration page either online or offline, or by means of online or offline surveys, order forms, or registration pages operated by third parties (collectively, a "Survey"). (As used herein, "online" means using the Internet, including the Website, and related technologies, and "offline" means by methods other than online, including in person, in the postal mail, using telephones and cell phones, and other similar means.) In the Surveys, Autoimmune Strong and its associated websites or a third party may ask an individual to provide various information to Autoimmune Strong and its associated websites, which may include his or her name, email address, street address, zip code, telephone numbers (including cell phone numbers and carriers), birth date, gender, salary range, education and marital status, occupation, employment information, health history, personal and online interests, and such other information as may be requested from time to time (together, "Survey Information"). Completing the Surveys is completely voluntary, and individuals are under no obligation to provide Survey Information to Autoimmune Strong or any third party, but an individual may receive incentives from Autoimmune Strong or a third party in exchange for providing Survey Information to Autoimmune Strong.

Other Information: Other occasions when we obtain information from individuals include (1) when an individual is making a claim for a prize or seeking to redeem an incentive offered by us or by a third party, (2) when an individual requests assistance through us or our customer service department, and (3) when an individual voluntarily subscribes to our service or newsletter (together, "Other Information").

Information we collect automatically when you use the Services: We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.

Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; the links you click on; the amount of video you watch, and how you generally interact with the website and other Services. This enables us to continue to understand the needs of our community, which helps us improve the quality and effectiveness of our Services.

Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.

Cookies and Other Tracking Technologies: Autoimmune Strong and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices.

(a) Cookies.

A cookie is a small amount of data stored on the hard drive of the individual's computer that allows Autoimmune Strong to identify the individual with his or her corresponding data that resides in Autoimmune Strong and its associated websites and databases. Individuals who use the Website need to accept cookies in order to use all of the features and functionality of the Website.

(b) New Technology.

The use of technology on the Internet, including cookies and web beacons, is rapidly evolving, as is Autoimmune Strong’s use of new and evolving technology. As a result, Autoimmune Strong strongly encourages individuals to revisit this Privacy Policy for any updates regarding its use of technology.

How we use information we collect

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.

To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. For example, we use the name and email address you provide in your account to identify you as an Autoimmune Strong member which allows you to gain access to exclusive content and/or services for paying members only.

For research and development: We are always looking for ways to make our Services more accurate, more personalized, more effective and more useful to you. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. For example, we used information collected about how long an average Autoimmune Strong member watches each video to design a better, more user-friendly exercise video.

To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. Depending on your settings, we send you email notifications to alert you to new additions to the site, new program offerings, or other changes made to the Autoimmune Strong program. We also provide tailored communications based on your activity and interactions with us. For example, certain actions you take in the Services may automatically trigger a feature or third-party app suggestion within the Services that would make that task easier. We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service. These communications are part of the Services and in most cases, you cannot opt out of them. If an opt out is available, you will find that option within the communication itself or in your account settings.

To market, promote, and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email as well as on platforms like Facebook. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests. You can control whether you receive these communications as described below under "Opt-out of communications."

Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services. Where you give us permission to do so, we share your information with an Autoimmune Strong expert for the purpose of responding to support-related requests.

For safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.

To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.

With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.

Legal bases for processing (for EEA users): If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
You give us consent to do so for a specific purpose; or
We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time (by contacting us through the information provided in the Contact Us section below), but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.

How we share information we collect

In order to keep Autoimmune Strong exclusive and private to its members, and to function smoothly, easily and seamlessly, we do share information through the Services and with certain third parties. We share information we collect about you in the ways discussed below, but we do not sell information about you to advertisers or other third parties.

Sharing through the Services: In order to make it easier for you to receive important information about promotions, products, new additions, or other changes or features of the Autoimmune Strong program, your contact information is shared throughout the Autoimmune Strong Services. For example, when you sign up to become an Autoimmune Strong member, your email address is automatically added to the Autoimmune Strong mailing list to ensure that you receive timely information regarding the Service to which you subscribed.

Sharing with third parties: We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.

Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information. All third-party partners have committed to act in accordance with the new data protection laws outlined by the GDPR by the deadline of May 25th, 2018.

Order Fulfillment: Autoimmune Strong will transfer Individual Information to third-parties when necessary to provide a product or service that a person orders from such third-party while using the Website or when responding to offers provided by Autoimmune Strong

Links to Third-Party Sites: The Services may include links that direct you to other websites or services, for your convenience, whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one, and Autoimmune Strong is not responsible for any information collected by third-parties.

With your consent: We share information about you with third-parties when you give us consent to do so. For example, if there is a technological problem caused by a third-party partner, we will share your information in order to fix and/or improve your experience.

Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Autoimmune Strong, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

How we store and secure information we collect

Information storage and security: We use data hosting service providers in the United States to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.

Storage of Individual Information: Autoimmune Strong does not store Individual Information. All Individual Information is stored through third party platforms, such as Squarespace, MemberSpace, Stripe, ConvertKit, Facebook, and/or Zapier. Autoimmune Strong cannot and does not guarantee that third party security measures will prevent your Individual Information from being stolen or altered.

How long we keep information: How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

Account information: We retain your account information until you delete your account, or request to have your account deleted. This means that if you cancel your Service, we will still retain your information for a period of time unless you delete your account, or request to have your account deleted. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.

Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

How to access and control your information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations. We will respond to requests about this within a reasonable timeframe.

Your choices: You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. Where the Services are administered for you by an administrator (see "Notice to End Users" below), you may need to contact your administrator to assist with your requests first. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.

Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.

Access and update your information: Our Services give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account within the Service. You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content. You can also request that we provide access and updates to your information, if you wish to do so.

Delete your information: Our Services give you the ability to delete certain information about you from within the Service. For example, you can unsubscribe from our mailing list, or delete your membership information from our data base. You can also request that we modify or delete your information, if you wish to do so. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable).

Opt out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services.

California users: If you are a California resident, then, subject to certain limits under California law, you may request us to provide you with a list of certain categories and specific pieces of Personal Information we have collected. To make this request, California residents may contact us as specified in the Contact Us section below.

How to access and control your information

Your Choices:

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. Where the Services are administered for you by an administrator (see "Notice to End Users" below), you may need to contact your administrator to assist with your requests first. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.

Delete your information: Our Services give you the ability to delete certain information about you from within the Service. For example, you can unsubscribe from our mailing list, or delete your membership information from our data base.You can also request that we modify or delete your information, if you wish to do so. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

How we transfer information we collect internationally

International transfers of information we collect: We collect information globally and store that information in the United States. We transfer, process and store your information outside of your country of residence, to wherever we, Autoimmune Strong or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.

Other important privacy information

Notice to End Users: Our products are intended for personal use only.

Our policy towards children: The Services are not directed to children. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.

Changes to our Privacy Policy: We may change this Privacy Policy from time to time. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We encourage you to review our Privacy Policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this Privacy Policy, you will need to stop using the Services and deactivate your account(s), as outlined above.

Contact Us

Your information is controlled by Autoimmune Strong, LLC. If you have questions or concerns about how your information is handled, please direct your inquiry to Autoimmune Strong, LLC., as set forth below.

Autoimmune Strong, LLC.
PO Box 10944
Northampton, MA 01061
E-Mail: info@getautoimmunestrong.com